Refund policy

At Glasscup, customer satisfaction is at the core of everything we do. We proudly stand behind the quality of our glassware and are committed to providing a smooth, transparent return and refund experience.

30-Day Return Window

You may request a return or refund within 30 days of receiving your order. To be eligible, items must be:

Unused and in original condition
Free from damage caused after delivery
Returned with original packaging and accessories

Eligible Returns

We accept returns for the following reasons:

Damaged or defective items upon arrival
Incorrect item received
Product does not match the original description

Non-Returnable Items

Items damaged due to misuse, improper handling, or accidents
Products returned after the 30-day window

Refund Process

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.